Privacy Policy

PRIVACY POLICY Last updated: [15/06/2026] We are Lead and bark, a local dog walking service based in Leicestershire. We are committed to protecting and respecting your privacy. This policy explains how we collect, use and look after your personal information. What information we collect We only collect details that we need to provide our service safely and properly. This includes: Your name, address, phone number and email address Details about your dog(s): name, age, breed, health conditions, behaviour notes, vet contact details Any other information you share with us to help us care for your dog How we use your information We use your information only for these purposes: To arrange and carry out walks or visits To keep you updated about your dog’s walk For safety and emergency reasons (e.g. contacting your vet or you if needed) To process payments To keep records required by law or insurance We never sell, rent or share your personal details with anyone else, unless required by law or in an emergency to protect your dog. How we store and protect your information Your data is stored securely, both digitally and in paper form. We take appropriate steps to keep it safe and private. We keep your information only for as long as you use our service, and for any time afterwards that we are required to keep records by law. Your rights You have the right to: Ask what information we hold about you Ask us to correct any mistakes Ask us to delete your information (when no longer needed) Withdraw consent for us to use your data (where consent was given) If you have any questions or concerns about privacy, please contact us: 07935738757 leadandbark@gmail.com COOKIE POLICY Last updated: [16/06/2026] Our website uses cookies to help it work properly and to give you the best experience. Cookies are small text files that are saved to your device when you visit a website. What cookies we use Essential cookies: These are necessary for the website to work — for example, to remember your progress if you fill in a form. They cannot be turned off. Analytics cookies (if used): These help us understand how people use our site, so we can improve it. They do not collect information that identifies you personally. Managing cookies You can control or delete cookies through your browser settings. You can also choose to disable them, but this may affect how the website works. By continuing to use our website, you agree to our use of cookies as explained here. WEBSITE TERMS & CONDITIONS Last updated: [16.06.2026] Please read these terms carefully before using our website. By using this site, you agree to these terms. About us This website is owned and operated by [Lead and Bark], based in Leicester, UK. Use of website All content on this website (text, photos, logos, descriptions) is owned by us. You may not copy, reproduce or use any part without our permission. We try to keep all information accurate and up to date, but we do not guarantee that everything is error‑free or complete. Prices and services shown are subject to change. Liability We provide this website and its content for general information. We are not liable for any loss or damage arising from using this website, or from information found here, except where liability cannot be excluded by law. Governing law These terms and any disputes are governed by the laws of England and Wales. SERVICE TERMS & CONDITIONS Last updated: [16.06.2026] These are the terms that apply when you book our dog walking or pet care services. By using our service, you agree to these terms. About our service We provide friendly, reliable and safe dog walking across Leicester. All walks are carried out by Nicholas Wright, who is fully insured, DBS checked and trained in dog first aid. Our promise: Loved walks, trusted care — every single time Services offered Solo walks or up to 2 dogs on agreement: 30 or 60 minutes Cat Sitter: Visit twice a day Booking and availability Please book walks in advance where possible. We will confirm your booking and schedule. We reserve the right to refuse service to any dog or owner if we believe safety or wellbeing could be at risk. Cancellations and changes 24 hours’ notice is required for cancellations or changes. Cancellations with less than 24 hours’ notice will be charged 50% of the full price. Cancellations on the day or no‑shows will be charged 100% of the full price. If we cannot carry out a walk due to bad weather or safety risks, we will rearrange or refund you in full. Payments Prices are shown on our website / price list. Payment is due [e.g. weekly / monthly / on booking] by bank transfer or cash Late payments may result in pausing of service and a £10 Fee Your responsibilities (owner) Your dog must be fit, healthy and fully vaccinated (including kennel cough if in contact with other dogs). You must provide a secure collar/harness, ID tag and suitable lead. You must tell us before the first walk about any health issues, allergies, medication, behaviour quirks or fears. Your dog must be neutered if over 6 months and joining group walks (unless agreed otherwise). You are responsible for any damage or injury your dog may cause to others or property. Our responsibilities We will treat your dog with love, care and respect — like our own. We will keep your dog safe, follow the agreed route, and clear up all waste. We will send you a quick update or photo after the walk, so you know they are happy. We are fully insured: Public Liability cover £5 million+ (proof available on request). We are DBS checked and trained in dog first aid. Off‑lead walks We only let dogs off the lead with your written permission and only in safe, secure areas. We will only let your dog off‑lead if they have good recall and are safe around others. Safety and emergencies In an emergency, we will take the best action for your dog’s safety — this may include contacting your vet, taking them to a local practice, or contacting you immediately. Any costs for emergency vet treatment are your responsibility. Liability We take every possible care, but we are not liable for illness, injury or loss caused by factors outside our control (e.g. existing health conditions, natural behaviour, road accidents, weather). Our liability is limited to the cover provided by our insurance policy. Termination Either of us can end the service at any time, with [e.g. 48 hours] notice. If you break these terms, we can end service immediately.